Cambridge Regional College - Centre of Vocational Excellence

Customer Service Intermediate Level Apprenticeship (Level 2)

Cambridge Campus

Course Duration:16 Month(s)
Course Mode:Part Time
Start Date:Flexible

Course Overview

All businesses, whether office-based or retail-based, can benefit from effective customer service and Customer Services Apprenticeships offers skills and knowledge needed to equip employees of all levels to provide excellent customer service. Customer Service Practitioner Standards focuses on giving learners the understanding and knowledge of the principles of excellent customer service and is aimed at those currently working in or about to start work in a job role that provides customer service.

Apprenticeships are made up of framework of qualifications and training based on testing competency and developing practical, occupational and transferable skills.

STANDARDS:- Knowledge, Skills & Behaviours

Level 2 Diploma in Customer Service

Mandatory units:
• Deliver customer service
• Understand customers
• Principles of customer service
• Understand employer organisations
• Manage personal performance and development

Choose from a range of optional units to enhance your learning experience and tailor the programme to your individual training needs.

• Functional Skills in Maths Level 1/2 and English Level 1/2.

There is no upper age limit for Apprenticeships making it a course ideal for both those looking to start a career in a particular sector or those who are already employed and looking to get qualifications that recognise their experience and gives them opportunity to progress further in their career.

Progression & Career Opportunities

Suitable for a wide variety of job roles, including sales assistants, receptionists, call centre operators, customer service assistants, administration support assistants. On completion you may be able to progress onto an Advanced Level Apprenticeship in Customer Service.

Entry Requirements

There are no formal entry requirements but you must be in a job role that supports the completion of the framework.

Learning Assessment & Support

We want you to achieve to the very best of your ability at CRC. To make this happen we offer both learning and personal support by specialist staff tailored to meet your specific needs.

These qualifications are delivered entirely in the workplace. You will be assessed in the workplace using a variety of methods including observation, questioning, professional discussions, witness testimonials and candidate work products and statements.

How to Apply

If you are interested in applying for an Apprenticeship, please contact our Apprenticeship Team on tel. 01223 418778 or by email Please also check out our current Apprenticeship vacancies on our website

Passport to Success

We will help you to develop a range of wider skills including English & Maths that will make you into a well-rounded professional who will be highly valued by employers and universities.

Cambridge Campus Status

The Cambridge Campus is open as normal.

Huntingdon Campus Status

The Huntingdon Campus is open as normal.